We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery If you need to return the goods due to buyer reasons, such as repentance, inappropriate size and color, etc., after confirming with customer service, the items are not used and meet the requirements. Refund amount: 100% of actual payment amount If the goods are returned or exchanged due to the seller's reasons, such as sending the wrong goods, quality problems, etc., after confirming with the customer service, the items are not used and meet the requirements. FYI: If your original payment method is a credit card, it will take longer (may take 1 to 2 weeks, depending on which CC company) to process the bank's refund. After processing the refund or exchange, we will send it to you via email.
We would be very grateful if you could provide us with photos of the returned item.Īfter receiving your package, you will receive a refund within one week or have processed the exchange order. Please follow the instructions for returns/returns. Or submit after-sales application on the contact us page of the website to request exchange/return.Īfter receiving your return/return request, our customer service will send you the return/return instructions and return/return address via email. Please email our customer service at to request the exchange/return. If you need to exchange it for the same item, send us an email at and send your item to: 13851 Ramona Ave,Chino,CA 91710, United States. We only replace items if they are defective or damaged. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. To return your product, you should mail your product to: 13851 Ramona Ave,Chino,CA 91710, United States
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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